The AI front desk for short-term rentals
One AI receptionist for every guest conversation — your website, WhatsApp and OTA inboxes, in 7 languages. It answers instantly — and anything critical goes to your team first. Voice — in final testing.
Live today in Italy and Thailand · Critical matters always reach a human
Live in two countries · 7 guest languages
Villa Aura
Frascati · Italy
Answering guests on villaaura.it and WhatsApp since spring 2026.
Joy Beach Villas
Koh Phangan · Thailand
A 13-villa beachfront resort — one receptionist for every villa.
How it works
01
A guest writes at 2:14 AM.
Website chat, WhatsApp, Airbnb or Booking.com — every message reaches the same front desk, in the guest's language.
02
The agent answers from your knowledge.
It only says what your house manual, calendar and local guide actually say. No guessing — if it doesn't know, it asks your team.
03
The critical ones wait for you.
Routine answers send instantly. Complaints, refunds, booking changes and emergencies always go to your team first — with the full conversation attached.
Joy · AI Front Desk
Joy Beach Villas — Koh Phangan
Hi! Is a poolside villa free Aug 10–15? And can we check in late, around midnight?
Answering from your knowledge
Sawadee ka 🙏 Yes — two poolside villas are free Aug 10–15. Late arrival is no problem: we'll send you a short video and leave the keys inside with the lights on.
See it live
This is not a mockup. Ask it something.
The same concierge that answers Villa Aura's real guests — connected to its real knowledge base and live availability. Try any language.
On guest messages — WhatsApp, email, Airbnb — the same engine answers; anything critical (complaints, refunds, booking changes) waits for your team first.
Automation with a handbrake.
Routine answers, instantly
Availability, directions, house questions — answered on the spot, day and night, in the guest's language.
It only speaks your knowledge
Answers come from your house manual, calendar and guides. When it doesn't know, it says so and asks your team.
Critical calls stay human
Complaints, emergencies, refunds and booking changes never auto-send — they go to your team with the full conversation.
The AI-first PMS
The front desk is the wedge. This runs the rest.
One suite around the same engine — reservations to owner statements, out of the box.
Direct bookings
Own the guest relationship and keep more of every booking — less paid back to the OTAs.
Reservations & channels
Every booking, every platform, one calendar — with double-booking prevention built in.
Payments
Deposits, balances and payouts, handled.
Operations
Turnovers, cleaning and maintenance, coordinated over WhatsApp.
Smart pricing
Rates that move with your market — pushed to every channel after your approval.
Owner reporting
Clear monthly statements, on demand.
Three ways to work with us
Self-serve
DirectOps Software
The AI Front Desk and the AI-first PMS as a subscription — for operators who run their own stack.
Get started →We build it for you
AI-first website & setup
Your own booking website with the full AI + PMS stack installed, configured and launched — one-time setup by our team.
See packages →Full service · Dubai
Belong Collection
Everything out of one hand — including check-in and check-out — under our Dubai vacation-home license. Revenue-share management with all software included.
Learn more →We build it for you
AI-first website & setup, done once, done right.
One property
$2,900
one-time
- —Your own booking website, AI-first
- —The Front Desk installed on web + WhatsApp
- —Knowledge base built with you, AI-led
- —PMS stack configured and launched
Most chosen
Up to 10 properties
$9,900
one-time
- —One website for the whole portfolio
- —Full AI + PMS stack, every unit connected
- —Channel manager with double-booking prevention
- —Priority onboarding with our team
Up to 50 properties
Let's talk
scoped to your portfolio
- —Resort & property-manager scale
- —Tailored architecture and migration
- —Dedicated onboarding
Prices shown in USD — billed in USD · Software subscription billed separately · Full pricing →
Belong Collection · Dubai
Want it all out of one hand — including check-in?
Our full-service management under our own Dubai vacation-home license: guest care, check-in and check-out, operations — with the entire DirectOps software included. You own the apartment; we run everything, for 10–15% of gross revenue on a 3–5-year agreement.
*Furnishing of the apartment required.
The full Belong Collection site is coming — built on the same engine.
Fair questions.
Is this just a chatbot?+
No. It's a receptionist wired into your calendar, your knowledge base and your booking flow — it checks real availability, answers from what you actually wrote down, and hands anything critical to your team. You saw the real one working above.
What still needs a human?+
Complaints, emergencies, refunds and booking changes never auto-send — they reach your team with the full conversation. Routine questions (availability, arrival, house info) are answered instantly.
Which channels does it cover?+
Your website chat, WhatsApp, and OTA inboxes (Airbnb, Booking.com) plus email — one front desk behind all of them. Voice calls are in final testing.
How fast can we go live?+
Setup starts with an AI-led interview that builds your knowledge base from your answers. A single property can go live within days; portfolios are scoped in the setup packages.
Do we own our data?+
Yes — your knowledge base, guest history and bookings are yours, isolated per account, exportable. Direct bookings stay on your own website.
Your guests are writing right now.
Put the front desk on duty tonight — software, full setup, or everything out of one hand.